Terms & Conditions

Introduction
Welcome to Luminosa. By accessing or using this website (luminosalight.com), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this site.

Company
Luminosa is a contemporary lighting showroom based in Vancouver, Canada, offering curated lighting products and design solutions for residential and commercial projects.

Use of Website
You agree to use this website for lawful purposes only. You may not use this site in any way that could damage, disable, or impair the website or interfere with other users.

Product Information
We strive to ensure that all product descriptions, specifications, pricing, and availability are accurate. However, errors may occur, and Luminosa reserves the right to correct any errors and update product information at any time without prior notice.

Pricing & Availability
All prices are listed in CAD unless otherwise stated. Prices and availability are subject to change without notice, and certain products may have limited availability or extended lead times.

Orders
Submitting an order does not guarantee acceptance. Luminosa reserves the right to cancel or refuse any order for any reason, including pricing errors, product availability, or suspected fraud.

Shipping & Delivery
Shipping timelines vary depending on product availability and destination. Any delivery estimates provided are for reference only and are not guaranteed. Luminosa is not responsible for delays caused by shipping carriers or external factors.

Returns & Exchanges
Due to the nature of lighting products, returns are subject to approval. Custom, special order, and made-to-order items are non-refundable. Approved returns may be subject to restocking fees, and all products must be returned in original condition and packaging.

Warranty
Products are subject to manufacturer warranties where applicable. Luminosa does not provide additional warranties beyond those offered by the manufacturer.

Customer Data & Privacy
Luminosa respects your privacy and is committed to protecting your personal information. We may collect information such as your name, email address, phone number, and billing or shipping details when you place an order, submit an inquiry, or interact with our website. This information is used to process and fulfill orders, communicate with you regarding your purchases or inquiries, provide customer support, and improve our services and website experience. Payment information is processed securely through third-party providers, and Luminosa does not store full credit card details. We do not sell or rent your personal information, and it is shared only with trusted third parties as required to operate our business, including payment processors, shipping carriers, and website service providers. We take reasonable measures to protect your personal information from unauthorized access or misuse. Our website may use cookies or similar technologies to enhance user experience and analyze website performance. By using this website, you consent to the collection and use of your information as described here.

Intellectual Property
All content on this website, including images, text, graphics, and design, is the property of Luminosa and may not be used, reproduced, or distributed without prior written permission.

Limitation of Liability
Luminosa shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase or use of products.

Governing Law
These Terms & Conditions are governed by the laws of the Province of British Columbia, Canada.

Changes
Luminosa reserves the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

Contact
For any questions regarding these Terms & Conditions, please contact us at info@luminosalight.com.