Yes. All prices are shown in Canadian dollars unless otherwise stated.

Yes. We work with interior designers, architects, builders, contractors, and other qualified trade professionals. Approved trade accounts may receive access to preferred pricing and project support.

You can apply by contacting our team through the website or showroom. Once your application is reviewed and approved, you may receive access to trade pricing and account-specific support.

Yes. We regularly assist with residential, commercial, hospitality, retail, and multi-unit projects. If you are sourcing lighting for a larger project, we can provide quotations, product recommendations, and specification support.

We accept major payment methods through our online checkout. Additional payment options may be available for approved trade accounts or larger project orders.

Orders may only be changed or cancelled within a limited window and only if they have not yet been processed by the supplier. Once an order has entered production or shipped, changes are generally no longer possible.

Yes. Luminosa Light operates as both a lighting showroom and an online store, offering a curated in-person experience along with access to a much broader online product library.

Yes. You can browse and purchase a wide range of lighting products directly through our website. Some items may be available for immediate purchase, while others may require availability or lead time confirmation before processing.

No. Our website features a much larger product selection than what is physically displayed in the showroom. If you would like to see a specific brand, collection, or fixture, we recommend contacting us in advance.

Yes. We work with homeowners, interior designers, architects, builders, contractors, and developers. Our team can assist with product selection, design direction, and project-based lighting support.

Walk-ins may be welcomed during regular business hours, but appointments are recommended for project discussions or if you would like dedicated time with a member of our team.

Availability varies by brand and product. Some items may be in stock, while others are made to order, special order, or subject to supplier lead times.

Lead times vary depending on the product, brand, and supplier availability. Some items ship quickly, while others may require additional production, import, or processing time. If timing is important, we recommend contacting us before placing your order.

Yes. If an item is delayed, backordered, or subject to an extended lead time, our team will do its best to keep you informed.

Yes. If you would like to confirm stock, lead time, or supplier availability before ordering, please contact us and we will be happy to assist.

Yes. We ship across Canada. At this time, we do not ship to the United States.

Shipping costs vary depending on the size of the order, product dimensions, destination, and supplier terms. Shipping charges are calculated at checkout when applicable or confirmed separately for larger or special-order shipments.

Free shipping may apply on select orders or promotions. If offered, applicable terms will be shown at checkout or outlined on the website.

Orders may be picked up at our Vancouver showroom or warehouse once they are ready. You will be notified when your order is available for collection. It is the customer’s responsibility to inspect all items at the time of pickup and ensure they are transported safely.

Smaller items are typically shipped by standard courier. Larger, fragile, or oversized fixtures may ship by specialized carrier and may require a scheduled delivery appointment.

Yes. In many cases, orders can be shipped directly to a job site. Please ensure all delivery details are accurate at the time of ordering.

Many lighting products are special order or brought in specifically for each client. Because of this, returns are not always accepted. Return eligibility depends on the product, brand, supplier policy, and the condition of the item.

Yes. In most cases, special-order, made-to-order, and custom items are final sale and cannot be cancelled or returned once confirmed.

Please inspect your shipment upon delivery. If your order arrives damaged, contact us as soon as possible and include photos of the product, packaging, and shipping label so we can assist with the claim process.

If an item or component is missing, please contact us promptly with your order details and we will help review the issue.

We recommend reporting any damage, missing parts, or incorrect items as soon as possible after delivery so the issue can be reviewed and addressed quickly.

Not always. Some fixtures include integrated LED technology, while others require separate bulbs. Product specifications on each item page will indicate what is included.

Many fixtures are dimmable, but compatibility can vary by product, light source, and dimmer system. We recommend reviewing the specifications or contacting us if dimming performance is important to your project.

Certification varies by brand and product. If you require CSA, UL, ETL, or another certification, please contact us before ordering so we can confirm the appropriate option.

Yes. We can assist with product selection based on scale, finish, light output, application, and overall design direction.

In many cases, yes. Replacement parts such as glass, shades, canopies, drivers, and other components may be available depending on the brand and model.