Pickup

Orders may be picked up at our Vancouver showroom or warehouse once they are ready. You will be notified when your order is available for collection. It is the customer’s responsibility to inspect all items at the time of pickup and ensure they are transported safely.

Carrier & Delivery Services

Orders are shipped via major carriers including Canada Post, FedEx, and UPS. For larger or oversized items, we utilize specialized third-party freight carriers.

Please note that standard delivery is “to the door” or curbside. Carriers are not responsible for bringing items inside your home, unboxing, or assembly. It is the customer’s responsibility to be available for the delivery window; while we provide tracking information, we cannot guarantee exact arrival times.

Shipping Restrictions

• Locations: We currently ship exclusively within Canada. We do not ship to international destinations or PO Boxes.
• Remote Areas & Oversized Items: Deliveries to rural/remote regions or orders requiring pallet/skid shipping may incur additional fees not calculated at checkout. If your order requires a shipping adjustment, we will contact you for approval before processing. If we do not hear back within 14 days, the order will be cancelled at no charge.

Damaged Shipments & Inspections

You must inspect your delivery immediately.

• Visible Damage: If the packaging shows significant damage upon arrival, you may refuse the delivery.
• Reporting Window: All damages or defects must be reported to us within 48 hours of receipt. This allows us to file a timely claim with the vendor and carrier.
• Documentation: Ensure any visible damage is noted on the carrier’s waybill before signing. Most carriers will deny claims if the damage is not documented at the time of delivery.

Lead Times & Availability

Lead times vary significantly by manufacturer and typically range from 1 to 16 weeks (excluding custom-built fixtures).

• In-Stock Items: We strive to process and ship available inventory as quickly as possible.
• Backorders: If an item is out of stock, we will notify you within 72 hours of your order with an estimated lead time. You will have the option to cancel the order at that time if the timeline does not meet your needs.
• Estimates: All lead times are estimates provided by our vendors and are subject to change based on production demands and material availability.